Solitaire Managed Service Solutions provide effective outsourcing options for communications management, eliminating the need for capital expenditure and dedicated PC hardware and manpower.

The smooth and efficient running of communications, be it fixed line or mobile, is essential to every business. Many companies do not have the time, resource, or budget to analyse the performance and costs of their voice and data networks.

Solitaire Managed Service solutions help you better manage these vital business gateways, which are often vulnerable to misuse and costly inefficiencies.

Solitaire Software captures the call and event data from your communication devices and seamlessly transfers it to the Solitaire Server at our offices. From there, you can access and build your own reports via a secure web-browser or let Solitaire produce your information for you as a complete outsourced service.

Our managed service is dedicated to customers who do not have sufficient staff or wish to use their existing staff on different projects but still require to keep control of their telecommunications costs.

In today's busy business environment time needs to be spent effectively and quite often the call logging software which was originally purchased or sometimes provided free, has not been used because of difficulty in producing reports or lack of understanding or the simple fact that the staff member that knew how to do the report has left.

Solitaire has the cost effective answer to this problem through their inexpensive but effective managed service.

How does it work?

We send your organisation a data collection device which is easily plugged into your telephone system. There is a one off set-up charge and the system can be live the day after the data collection box has been connected.

We have a number of standard reports which can be emailed at any frequency you require, but typically this is weekly. We can also produce customized reports if required.

The information is collected daily by our data collection box and our data collection centre enables us to process information on our dedicated server. We then automatically send the report by email to your nominated person and we also review the information to highlight any discrepancies.

Your company will require RS232 port and an Analogue extension on your telephone system.

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What do you get

Typical information which can be quickly available: -

1. Your company may have an ISDN connection to the Internet which is connected and left on, causing higher call costs.
2. There can be large and expensive mobile calls.
3. Our managed service does not stop here however. As part of our service we undertake a quarterly tariff review against the five main Least Cost Routing carriers to ensure that your call charges are kept under control.

Benefits of the Solitaire ASP Managed Service Solutions

• Reduction of communications costs, misuse and abuse
• Better staff productivity through increased awareness of accountability
• Better customer relations through improved response times
• Increased fraud awareness
• Increased communications efficiency
• Busy time analysis
• Identify access to telephone maintenance port
• Identify after hour calls
• Trunk usage analysis
• Network usage analysis
• Best carrier/tariff analysis
• Re-allocation of telephone costs
• Extension billing

Summary of Key Features of Basic and Web Based

Solitaire Basic Managed Service

General Description: The Solitaire buffer collects call data from your PBX and sends it to the Solitaire hosting centre for processing. The processed data is analysed so that we can provide you with meaningful management reports

Reports:

• 50 most costly numbers dialled
• 50 most costly extensions
• Number of active ports in use for each site
• Calls made out of hours, with a value of more than 50p from each site between 7pm and 7am and 24 hours at weekends
• Trunking report showing which trunks are in use
• Costs report showing total costs incurred or outgoing chargeable calls by carrier to enable comparison with carrier bills
• Incoming call report showing extensions called between 7pm and 7am, and 24 hours at weekends
• Trunk utilisation report showing busy-hours
• Individual reports as requested by designated people (password controlled)
• Operator usage reports

Report Delivery: E-Mail - Excel & Word

Report Times: Monthly

Hardware: PBX with call logging output

Solitaire Web Based Managed Service

General Description: The web based service offers the customer the ability to produce Solitaire reports from the World Wide Web, extending the managed service into a true IP Application Hosting Service.

Reports:

Report Delivery: Email - Excel & Word

Report Times: WWW - Ad Hoc Managed Service - Monthly

Hardware: PBX with call logging output Web

Save money and reduce your mobile and land line charges now!!