The Solitaire Call Management software is an amazingly powerful tool, which will help your business make and save money. It analyses and produces reports on all aspects of your company's telephone usage: call cost analysis and apportioning; staff productivity (e.g. call volumes in telesales); operator performance (e.g. answering times in Customer Services or Switchboard); call traffic patterns, line usage, etc. This information is invaluable in achieving your targets in cost control, staff productivity and/or efficiency.

Cost effective and easy to use, Solitaire offers you years of product performance satisfaction. The system is flexible to grow your business, generates a wide set of reports and works with any PABX or Key system which outputs call logging information.

Staff Productivity Reports:

Monitoring call activity increases productivity, i.e. turnover, in environments such as telesales, customer services, helpdesk and credit control by analysing the number of calls handled and/or the time spend on the telephone by extension users versus their achievements.

Staff Performance and Levels of Service:

Solitaire analyses the time taken to answer incoming calls and any unanswered calls that have occurred. Staffing levels can be assessed from the call traffic patterns shown in the reports. This aspect of Call Management is ideal for customer services areas, helplines, sales and of course switchboard operators.

PABX Performance and Communications:

Solitaire alerts you to faulty, underused or congested telephone lines and extensions. You can also make informed decisions on how many are required as well as their distribution. In addition, analysing company's call traffic to, e.g., overseas or other UK branches, you can assess the benefits of alternative carriers or private wires and evaluate voice mail, automated attendant or direct lines.

Cost Analysis and Cost Apportioning Reports:

These reports concentrate on telephone usage and expenditure by extension user, by department, etc; highlighting unreasonably long or expensive calls; monitoring budgets and traffic to other branches or to specific numbers. `Account coded` calls can be logged for client/project billing purposes.

The Solitaire software is installed alongside your other Windows applications (you do not have to `dedicate a PC` to it) and the PC is simply connected to your phone system to collect the call data generated.

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